ERROR WIS 30280 - WEB INTELLIGENCE SERVER MEMORY FULL

ERROR WIS 30280


We had a problem on opening all Webi reports.

We found that the error message appears because the Web Intelligence server stresses the memory resources when processing many reports containing a large amount of data.

 Solution
To resolve the error message, it is necessary to increase the memory heap size value. 
Follow these steps: 

Open  the regedit ( Registry Editor)

Go to the HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/Session Manager.

Click Subsystems > right-click Windows key > click Modify.
Edit the SharedSection value from 1024,3072,512 to 1024,3072,1024.

Go to HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite
11.5\default\WebIntelligence\Server\Admin\SwapTimeOut.

Update  this value to 1500 seconds. Otherwise you could set this to a value higher than the Web Intelligence Report Server connection time out value found in the Central Management Console.
This value is expressed in minutes.( default is 20).
Restart the Web Intelligence Report Server:




You could also set the Heap values from 1024,3072,512 to 1024,2048,1024. 

Let see what these parameters mean and their impact:

The first value is the shared heap size, common to all desktops. It's used to store the global handle table and shared system settings. By default, it's set to 1024KB. You generally do not need to modify this value. The second value is the desktop heap size for each desktop associated with the "interactive" window station. It is used to store user objects like hooks, menus, strings and windows. By default, it's set to 3072KB. The more users that log into the system, the more desktops are created. Consequently, the total "interactive" desktop heap size will increase to reflect the number of desktops created. However, each desktop will only have an "interactive" desktop heap of 3072KB. The third value is the desktop heap size for each desktop associated with the "non-interactive" window station. By default, it's set to 512KB. But if this value is not present, the size of the "non-interactive" window station will be the same as that of the "interactive" window station.




For other errors see:

BUSINESS OBJECTS ERRORS LIST

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