Error RWI 00322 - An error occurred while retrieving the document from the storage token
Environment: BO XI R3.1 SP 4 on WindowsServer 2008 R2 An error occurred during document utilization. This might be due to insufficient memory or an I/O error. Action Ensure that there is sufficient memory available. Also check for any webi.properties customization. That is: look for ..: \Business Objects XI 31\Tomcat55\webapps\dswsbobje\WEB-INF\classes #WID_FAILOVER_SIZE=10 #WID_STORAGE_TOKEN_STACK_SIZE=10 #REP_FAILOVER_SIZE=10 – DeskI documents #REP_STORAGE_TOKEN_STACK_SIZE=10 >> Change all the values to 0 (no limit) >>Remove the # symbol - uncomment More Intrusive solution Add a request Timeout in the WebI and WebJob Servers (36000 for example) Modify the CCM settings for Webi Server: Add -port ServerIP Add : -requesttimeout 36000 Modify -ns ServerIP After that restart Tomcat and all servers. See also: BUSINESS OBJECTS ERRORS LIST