Error FWM 00001 - openSessionLogon with user info has failed - [repo_proxy 13]

[repo_proxy 13] Session Facade::openSessionLogon with user info has failed(Transport error: Communication failure. (FWM 00001) (hr=#0x80042a01)



Environment:
Business Objects XI R 3.1 Enterprise SP 4



Desktop Intelligence client from extranet site cannot access to the BO Server.
We used the right credentials, we checked our firewalls. Our firewall is open for the ports 6400 and 8080 (as default). The log shows that the network packages are sent between the client and server.
The request is reaching the CMS as 6400 (BO server port) is enable but the Clients are not getting the response back as the request port is not enabled on the Firewall.


On CMS there are two ports:
one is Name Server port
the other is the Request Port, by default the name server port is assigned the port 6400
and the request will reach the CMS when the name server is enabled on the firewall.
The problem is that Web/client application cannot communicate as the Request port is unaware and the firewall port is not open for communication.

Solution
In order to solve this problem you have to assign a static port for the CMS Request port in CMS properties via CMC and enable the firewall for this port also.
You have also to enable the IFRS port on the firewall.
See also:

 related post

 Fwm-00001-Usr0013 errors

 FWM 00001 Transport error: Communication failure.

BUSINESS OBJECTS ERRORS LIST


Comments

  1. UnknownApril 25, 2015 at 9:15 AM

    Enter the server name in configuration on CMC and restart the servers

    ReplyDelete

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