FWM 01002 - Unable to reconnect to the CMS. The session has been logged off or has expired.

An error has occurred: Unable to reconnect to the CMS.  The session has been logged off or has expired. (FWM 01002)



Environment BO XI R 3.1 SP 4

 In order to solve this issue we found a  SAP released note 1422296 

1422296 - Error:' Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)' with BusinessObjects XI 3.1.

Symptom
Not able to schedule WebIntelligence reports.
Reports fail with error:'Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)'

Environment
BusinessObjects XI 3.1.

Reproducing the Issue
Schedule a WebIntelligence report to run now.
Reports fails with error:u2018Unable to reconnect to CMS :6400. The session has been logged off or has expired.(FWM 01002)'

Resolution
1. From Central Configuration Manager, disable all the services and re-enable them.
2. Log into Central Management Console and go to the server area.
3. Go to the properties of Central Management Server, in command line parameters type -requesttimeout 3600000.
4. Save the changes and restart the server.
5. Follow the same steps for WebIntelligence Processing Server and Adapter Job Server.
6. Go to the connection server properties and increase "Ideal connection timeout" to 120, restart the server

See also:
BUSINESS OBJECTS ERRORS LIST

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