Error ERR_WIS_30270

 An internal error occured while calling 'getMap' API. (Error : ERR_WIS_30270).

Environment BOE XI R3.1 SP 4

This is a generic error message,

 in our case we had this error while we were applying  some changes to an old WebIntelligence report.

By searching through SAP notes there are about 100's of notes on this error. The problems can range from bugs (as also stated in this thread) to configuration issues with universe to report design.

 IF you are unable to resolve with the latest patch then open a case with the SAP BO.

Solution

In our case we saved the report we re-open it and we made some changes in the query pane and after this it was refreshed correctly.


Other case:


Considering four web intelligence reports, among these, for one report when i click on refresh list of values of a prompt i am getting the error 
"An internal error occored while calling process DPCommands API (Error: ERR_WIS_30270) (Error.INF). 


In order to solve this issue apply following steps

1. Log into the Business Objects CMC
2. Go to the 'Servers' area of the CMC
3. Double-click on the WebIntelligenceProcessingServer server to open the properties
4. Scroll down the page and uncheck the 'Enable Real-time Cache' checkbox
5. Click 'Save and Close'
6. Highlight the WebIntelligenceProcessingServer server which should now have a flag next to it
7. Right-click and select 'Restart server' for the change to take effect
Your server will now have memory available to it and you should find that the error message will not be shown.

Comments

  1. AnonymousApril 20, 2015 at 11:02 AM

    Hi..

    We have Real Time Caching enabled in our Servers. But still we get this error frequently. Could it be possible that it is related to Load Balancing among servers?

    ReplyDelete
  2. businessobjectsbi4April 30, 2015 at 12:15 AM

    Actually could be due to load balancing.

    ReplyDelete
  3. UnknownSeptember 11, 2017 at 11:34 PM

    I have imported the biar file and then get the same error. I checked the universe connection they are good. Wondering how I can fix this. My case is different to the others listed above.

    ReplyDelete
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